Refund policy

You may return goods you are unsatisfied with for an exchange, a credit note in the form of a Gift Certificate, or a refund.

You must let us know within 14 days of receiving your order that you would like to return any items, and we must receive the goods back within 14 days of that. The simplest way is to return the goods to us and fill in the Returns Form enclosed with your order. We will process your return usually within a couple of days, exceptionally up to 14 days of receiving the goods back.

Please note that you must pay for the postage to return the goods to us yourself. We recommend getting a Proof of Postage when you send the goods back, as a record of your having returned them.

If you would like to exchange a yarn for another colour, we will post this to you at our expense, but we will only do this once per purchase. If you are unsatisfied with the second colour, return it to us within 14 days, and we will process a refund.

If you return the whole of an order to us and would like a refund, we will refund the cost including the Postage and Packaging you were charged when you bought them. We will NOT refund you for the cost of your having sent them back to us.

If you would like to keep some of the yarns in an order, but return others for a refund, we will only refund the price of the yarns, and not the cost of the Postage & Packaging.

We must receive the goods back in an unused, saleable condition. Please wrap and package the yarns carefully to ensure they reach us undamaged. We weigh yarns we receive back and can not accept returns when you have used some of the yarn.

We package our yarns carefully to ensure they reach you undamaged. If they do arrive damaged, please let us know using the returns form, as above.

You may return goods within 30 days if they are faulty. All our yarns are designed for machine knitting and have been tested by ourselves. If you are struggling to knit with any of the yarns, please check out our instructional videos. A lack of skill on the part of the knitter does not mean that the yarn itself is faulty.

We are an independent business and returns cost us money. If we feel that you are abusing our returns policy, we may cancel orders from you in the future.